Privacy Policy – PristineX Cleaning Services
Effective Date: 10-01-2026
1. Introduction
PristineX Cleaning Services (“PristineX,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or communicate with us.
We process personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), where applicable.
2. Information We Collect
We may collect and process the following types of personal data:
2.1 Personal Identification Information
- Full name
- Phone number
- Email address
2.2 Service Information
- Property address and location details
- Booking history and service preferences
- Special instructions related to cleaning services
2.3 Payment Information
- Payment details (processed securely via third-party providers; we do not store full card details)
2.4 Communication Data
- Messages, inquiries, or feedback you send to us
- Customer service interactions
2.5 Technical Data (if applicable)
- IP address
- Browser type
- Website usage data (if you use our website)
3. How We Use Your Information
We use your personal data for the following purposes:
- To schedule, manage, and deliver cleaning services
- To communicate with you بشأن bookings, confirmations, updates, and support
- To process payments securely
- To improve our services and customer experience
- To respond to inquiries or complaints
- To comply with legal and regulatory obligations
4. Legal Basis for Processing
Where required under applicable law, we process your personal data based on:
- Your consent
- Performance of a contract (service delivery)
- Compliance with legal obligations
- Legitimate business interests (such as service improvement)
5. Sharing and Disclosure of Information
We do not sell your personal data.
We may share your information with:
5.1 Service Providers
- Payment processors
- IT and system providers
- Customer support tools
5.2 Legal Authorities
- Government or regulatory authorities if required by UAE law
5.3 Business Transfers
- In the event of a merger, sale, or business restructuring
All third parties are required to protect your data and use it only for specified purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss or theft
- Misuse or alteration
However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services
- Maintain records for business purposes
- Comply with legal and regulatory requirements
Once no longer required, your data will be securely deleted or anonymized.
8. Your Rights
Under applicable UAE data protection laws, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent where applicable
To exercise your rights, please contact us using the details below.
9. Cookies and Website Usage (if applicable)
If you use our website, we may use cookies and similar technologies to:
- Improve website functionality
- Analyze usage and performance
You can control cookie settings through your browser.
10. International Data Transfers
If your data is transferred outside the UAE, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Effective Date.”
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
PristineX Cleaning Services
Email: [email protected]
Phone: +971 55 289 3800
Address: Office16, Inspiro Business Center, Port Saeed , Deira, UAE